The other day, one of my remodelers received what you see below. The homeowner wrote it when they filled out the Client Satisfaction Survey that is part of the Completed Job sequence in Remodelers AutoPilot.
‘Each day the kitchen and area were cleaned up and left so that it was not obtrusive to our family or daily routines. I liked that you were in touch with us each day on what you had planned for the upcoming days/week. Always on time – including the project finish. Will definitely call you for any future projects.’
It takes a lot of hard work to get feedback like that – but that’s Job #1 in your business.
Job #1: Give the client a great experience.
If you look at what the homeowner mentioned:
- Clean jobsite
- Communicated with us regularly
- We knew what to expect and what was coming up
- Showed up on time
- Project was completed on time
You don’t have to be perfect. You just have to be solid. You have to communicate. You have to keep things tidy. You have to work to deliver the project in the timeframe you agreed to. Call them if you or your team is running late.
Remember:
Relax. You don’t have to be perfect.
And Job #1 for you and your entire team is to give the client a great experience.
Last thought: A great experience for your client makes the marketing and sales side of your business easier, because a happy client comes back to you for more work and they tell their friends about you. That’s one more reason why Job #1 is: Give the client a great experience.
