Anthony has a beautiful retro refrigerator.
It was a $90,000 project $3,000 retro big chill fridge.
They have been great clients.
They did everything right.
They did an inspection when it was delivered.
They signed off that all looked good, wasn’t dented, etc.
And somehow, there was a dent on the inside of the fridge.
The customer hadn’t touched it.
The manufacturer said they had already signed off which left the remodelers with their hands in the air saying, “Crap, I guess we have to take responsibility for this.”
The pic you see is of the original in his office.
He ate the cost and got them a new one.
This business is hard.
But what Anthony did here is what makes him a successful remodeler. He took care of his clients.
It cost him, it hurts, and he learned new lessons to make sure this doesn’t happen again, but he put client satisfaction first.
What’s the worst example of something you had to eat that wasn’t really your fault?