One of my clients had the following lead come through their website last week:

I have heard great things about you from Dr. Ali Holt and love the kitchens you have featured on your website. Feel free to give me a call or send me an email at your convenience.”

Here’s my question for you:

Think about the projects you have going on right nowtoday

Are you giving your client such a great experience that their referrals will start their email to you with:

‘I have heard great things about you from [Your Client Name]’


If the answer is YES, keep it up! You’re achieving one of the most important things you can do to build a strong and sustainable remodeling business.

If the answer is NO, what do you need to change? Look in the mirror a bit and think about this. It’s important.


None of us are going to bat 100%. But, on the whole, are you delivering a remarkable experience to your clients?

Of course, there are plenty of other things to be thinking about with your remodeling business (here’s 18 of them), but…

This email is a reminder to you that delivering a remarkable experience to your clients is Job #1.

Dedicated to your success,

P.S. The last five remodelers to sign-up for Remodelers AutoPilot have been from Georgia, Texas, Virginia, Kansas, and Washington. Will you be next?